FAQ

Is there a free trial available, and how does it work?

We offer $1 of credit free to try out the API. This works out to up to 100 requests depending on your settings for checking signups. This is a great way to see if the API is a good fit for your project. If you need more requests, you can purchase a plan to get more.

How secure is my data with your app?

We take security very seriously. We use industry standard encryption and security measures to ensure your data is safe. We are happy to delete data on request.

Do you offer refunds?

We obviously cannot offer refunds for used credits. Subscriptions are non refundable. Refunds will be given at our sole discretion.

How does the app identify fake accounts?

We use various different indicators which can be individually turned on or off to identify obviously fake accounts. If those requirements are satisfied, your natural language rules are applied along with our proprietary algorithms to create a score (0-10) of how suspicious the sign up information is, this is used to recommend blocking or allowing the sign up.

Can the app integrate with my current platform or website?

Yes, you can get a sign up attempt score in a single POST request then you can block or allow in your code based on the score returned. We also return a boolean recommendation of whether to block or not which is based on pre set thresholds that you can adjust.

Can the app help reduce charges incurred from fraudulent payment attempts?

Yes, if set up correctly, you will find far fewer bad faith sign ups and consequently will avoid fraudulent payment attempts.

How does the app prevent the degradation of my transactional email domain's reputation?

Sending mail to fake and non existing mailboxes will hurt your sender reputation, we will help you reduce this.

How does the app handle false positives?

Recent blocks are shown and if you believe they were mistaken, you can add them to your whitelist to allow the sign up in future, whitelisting mistaken blocks will also help us improve our algorithms going forward. You can whitelist entire domains as well as individual emails.

Can I customize the criteria used to identify bad-faith sign-ups?

Yes! You can add custom natural language rules that will help our proprietary algorithms improve their accuracy in your company's specific industry. You can also adjust boolean block conditions like blocking if the sign up is from a disposable email address, the ip address is known to be abusive, the email domain is missing mx records, and others.